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22 Agustus 2012

Hertz charges $93 to fill up my rental

Rental Mobil Pekanbaru, Danny mythical monster simply received a $93 bill from Hertz for supplying his rental automobile. But wait, did not the corporate offer him a receipt that verified his tank was full once he came the vehicle? affirmative, however that does not build any distinction.

Q: I rented a automobile from Hertz in Miami a couple of months agone. Before returning it, I stuffed it up with gas. after I turned the automobile in, I double-checked the fuel indicator, created certain my receipt mirrored that the automobile had been came full, and, thinking I had myself lined, flew home.


A few days later I received a letter from Hertz voice communication I had been charged $93 for supplying. It went on to mention that their own receipt that explicit the gauge was full, wasn't ample proof that I had refueled the automobile and that i would wish to supply a receipt.

I bought the gas with money and didn't keep my receipt.

I was shocked that i used to be not protected by their own work and also the burden of proof was on ME to supply a receipt.

What am i able to do? I've known as Hertz varied times to no avail. Am I simply a victim of their latest scam? does one suppose it's honest for them to disregard their own receipt as proof that the automobile was refueled? — Danny mythical monster, la

A: No, that is not honest. If Hertz offers you a receipt that verifies your automobile was came with a full tank, then that ought to be the tip of the story. Case closed.

It's true that self-drive firms are becoming strict concerning cars that ar came with but a full tank. Some firms cause you to show them a receipt after you bring back the automobile. that is fine.

But creating you show a receipt when you have settled up? I've ne'er detected of that up to now.

How did this happen? It's attainable that the Hertz agent checking you in did not concentrate to the gasoline gage and written your receipt. Later, another associate discovered that the needle on your gasoline gage was tilting toward the "E" and determined to charge you.

I think a $93 bill could be a small indefinite amount excessive. that is a really generous markup and doubtless over covers Hertz's price to fill up your tank. i am unable to blame you for thinking it is a scam.

Here's what you have got to recollect subsequent time you rent a car: after you refuel, use a mastercard and evoke a paper receipt. Keep the receipt and show it to the worker after you come the automobile. you would possibly need to raise if it's enough proof of a full tank, and if it is not, what you'd have to be compelled to kill order to avoid a supplying charge.

I contacted Hertz on your behalf. It refunded your $93.

(Christopher Elliott is that the author of "Scammed: the way to Save Your cash and realize higher Service during a World of Schemes, Swindles, and Shady Deals" (Wiley). he is additionally the investigator for National Geographic mortal magazine and also the co-founder of the patron Travel Alliance, a noncommercial organization that advocates for travelers. browse additional tips about his diary, elliott.org or e-mail him at chris@elliott.org. Christopher Elliott receives a good deal of reader mail, and tho' he answers them as quickly as attainable, your story might not be revealed for many months due to a backlog of cases.)

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